📦 SHIPPING POLICY

📦 Order Processing Time

All orders are processed within 1–3 business days after order confirmation.

In case of high order volumes or unforeseen circumstances, processing may take slightly longer. Customers will be notified via email or phone if there is a significant delay.

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🚚 Shipping & Delivery Timeline

Estimated delivery time is 4–7 business days, depending on your location and courier availability.

Please note that delivery timelines are estimated and not guaranteed.

Remote or rural pin codes may require additional delivery time.

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🌍 Shipping Coverage

Currently, Swasthsetu ships across India.

Delivery availability is subject to courier serviceability for your pin code.

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💰 Shipping Charges

Shipping charges (if applicable) will be clearly displayed at checkout before payment.

Any applicable Cash on Delivery (COD) charges will also be shown during checkout.

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🚫 Delays & Exceptions

Swasthsetu is not responsible for shipping delays caused by:

• Courier company issues
• Weather conditions
• Natural disasters
• Government restrictions
• Incorrect or incomplete delivery address provided by the customer

Once the order has been handed over to the courier partner, delivery is beyond our direct control.

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📍 Incorrect Address / Failed Delivery

Customers are responsible for providing accurate and complete shipping details.

Orders returned due to:

• Incorrect address
• Customer unavailability
• Refusal to accept COD orders

may not be eligible for free re-shipping.

Any re-shipping charges will be borne by the customer.

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📦 Order Tracking

Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or Email.

Tracking updates may take up to 24 hours after dispatch to appear.

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🔄 Lost or Damaged Packages

If your package arrives damaged or appears tampered with, please contact us within 48 hours of delivery with clear photos or videos.

Our team will investigate the issue and assist you according to our Return & Refund Policy.

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📞 Contact Us

For any shipping-related queries, please contact us:

📧 Email: swasthsetu@gmail.com